Refund and Cancellation Policy
Effective date: September 7, 2026
We want you to feel confident purchasing from Filming The Wild. This policy applies to wildlife filmmaking courses, digital products, and 1:1 guidance calls purchased through filmingthewild.com.
Online courses and digital products
You may request a refund within 30 days of purchase by emailing alan@filmingthewild.com with your name, order number, and the reason for your request.
Because course access and digital materials are provided immediately, we may decline or reduce a refund where a substantial portion of the course has been completed, downloaded, copied, or otherwise consumed. This is intended to prevent abuse while still giving genuine students a fair opportunity to evaluate a course.
If a technical problem prevents you from accessing purchased content, please contact us first so we can help restore access. If we cannot provide the purchased content, we will offer an appropriate replacement or refund.
1:1 guidance calls
You may reschedule a confirmed call without charge by contacting us at least 24 hours before the scheduled start time. Requests made with less than 24 hours’ notice and missed appointments may be ineligible for a refund because the time was reserved specifically for you.
If Filming The Wild needs to cancel or reschedule your confirmed call, you may choose a new mutually agreeable time or receive a full refund for the call.
Submitting preferred times does not guarantee an appointment until you receive confirmation. If we cannot agree on a suitable time, any payment collected specifically for that call will be refunded.
How refunds are issued
Approved refunds are returned to the original payment method. Banks and payment providers may take several business days to display the credit after it is issued. Original payment-processing or currency-conversion timing may vary by provider.
Exceptions and legal rights
We may refuse requests involving fraud, account sharing, unauthorized copying, or repeated abuse of this policy. Nothing in this policy limits any non-waivable consumer rights that apply where you live.
Contact
For refund, cancellation, or access questions, email alan@filmingthewild.com. Please include the purchaser’s name and order number so we can locate the transaction.